Trade In Policies

Masala Bazaar Trade-In Policy: We are pleased to offer our customers the opportunity to trade in pre-loved clothing or homeware items purchased from Masala Bazaar within the last 6 months to 1 year. Items must be in good condition, free from significant wear or damage. In return, you will receive a 30-40% discount on the purchase of a new item of equal or greater value. Traded-in items will be resold at a price reflecting the discount plus 20% more. Please note that all trade-ins are final, and the discount is applicable only during the same transaction. Thank you for participating in our sustainable shopping initiative!

Right to Deny Trade-In Policy:

Masala Bazaar reserves the right to deny any trade-in at our discretion. We may refuse a trade-in if the item does not meet our eligibility criteria, including being purchased within the last 6 months to 1 year, or if it is not in acceptable condition. Items that are significantly damaged, excessively worn, or not originally purchased from Masala Bazaar will not be accepted. We appreciate your understanding and cooperation in maintaining the quality of our trade-in program.

Masala Bazaar Trade-In Program Terms and Conditions

1. Eligibility:

• Timeframe: Only items purchased from Masala Bazaar within the last 6 months to 1 year are eligible for trade-in.
• Condition: Items must be in good condition, clean, and free from significant wear, damage, or alterations. Items should be usable and presentable.

2. Accepted Items:

• Categories: Trade-ins are accepted for clothing and homeware items. Including but not limited to; clothing, bags, homewares, accessories.
• Exclusions: Items not originally purchased from Masala Bazaar, as well as those with excessive damage, significant stains, or missing parts, will not be accepted. The trade-in excludes hijabs, jewellery, perfumes, oud, candles or anything that can not be traded in due to hygiene reasons.

3. Discount Offer:

• Discount Rate: Eligible items can be traded in for a 30-40% discount on the purchase of a new item of equal or greater value.
• Applicability: The discount is applicable only during the same transaction and cannot be applied retroactively or combined with other offers.

4. Trade-In Process:

• Assessment: All trade-in items will be inspected and assessed by Masala Bazaar staff to ensure they meet the program’s criteria.
• Valuation: The discount percentage will be determined based on the item’s condition and original purchase price.
• Final Decision: Masala Bazaar reserves the right to refuse any trade-in item at its discretion.

5. Resale of Trade-In Items:

• Pricing: Traded-in items will be resold at a price that reflects the discount value plus an additional 20%.
• Display: Pre-loved items will be displayed within the existing brand section of the store or online, as appropriate.

6. Non-Returnable Policy:

• Final Sale: All trade-in transactions are final. Once an item is traded in, it cannot be returned or exchanged.
• No Refunds: No refunds will be issued for items that are traded in or for the discount provided.

7. Customer Responsibilities:

• Accuracy: Customers are responsible for ensuring that trade-in items meet the eligibility criteria before presenting them.
• Disclosure: Customers must provide accurate information regarding the item’s purchase and condition.

8. Privacy and Data Protection:

• Customer Information: Any personal information collected during the trade-in process will be handled in accordance with Masala Bazaar’s privacy policy and applicable data protection laws.

9. Program Modifications:

• Changes: Masala Bazaar reserves the right to modify, suspend, or terminate the trade-in program at any time without prior notice.
• Terms Updates: Any changes to the terms and conditions will be posted on our website and/or communicated through in-store signage.

10. Contact Information:

• Inquiries: For any questions or clarifications regarding the trade-in program, please contact Masala Bazaar at store@masalabazaar.co.nz.

By participating in the Masala Bazaar Trade-In Program, you acknowledge that you have read, understood, and agree to these terms and conditions.